How do I Watch MOUVIZs?
To watch MOUVIZs, you need to download and install the latest version
of either Windows Media Player, Apple QuickTime player or RealOne
Player. MOUVIZ's default player is the Windows Media Player, the vast
majority of our films are available in this format.
Why can't I Watch Films on MOUVIZ?
MOUVIZ requires either a RealOne Player 8 or RealOne plug-in, Windows
Media Player or QuickTime Player installed on your computer. In
addition, some films are available only in Flash. Please make sure
you have the player software installed on your computer.
MOUVIZ delivers SureStreams, which are streaming media clips that
play the best possible quality audio/video stream based on your
available bandwidth. Unfortunately, WebTV does not support video
feeds that are encoded above 24/kbps and is not compatible with
our streaming servers.
Can I Download the films on MOUVIZ?
At the moment, we don't offer downloads of our video files.
How do I change my Player Preferences?
To open the MOUVIZ player, simply click on any red PLAY button you
see on our site. Once the player is open, click on the "More Options"
tab, located to the right of the "Watch Now" tab. In the lower right
section of the player, you'll see a "Change Preferences" link that
will enable you to change your media player and bandwidth selections.
Why does my Computer Crash when I try to view films
on MOUVIZ?
As with all programs and plug-ins, RealOne Player, Windows Media
Player and/or Web browsers can freeze or crash your computer. This
should not happen on a regular basis. When using a demanding application
like a streaming video player, try not to have other programs running
that might be using system resources. If it seems that the player
you are using is causing continual problems, please contact the
appropriate support department at RealOne
Player Problems or Windows
Media Player Problems or QuickTime
Player.
What is Streaming?
The term "streaming" refers to files that are designed to play as
they download without the need to complete the download before you
begin playing it. These streaming files are specially encoded and
delivered from high-performance streaming servers. The whole process
is designed to let you enjoy more great, high-quality content faster.
There are many streaming products on the Net: music, videos, animations
and more.
What is Video Compression?
In order to deliver quality video over the Internet, digitized video
clips are compressed using custom software. These video files start
out so big that downloading them would take many hours, even on
a high-speed connection. Compression decreases the file size, allowing
for a reasonable amount of download time or streaming capability.
MOUVIZ compresses video files with numerous different technologies,
such as Real Server (the streaming technology behind the RealOne
Player) or Windows Streaming Format (playable through your Windows
Media Player).
What is RealOne Player?
RealOne Player is a third party "plug-in" which when installed into
your web browser offers streaming media in many different formats
such as audio and video. For the latest version of RealOne Player,
CLICK HERE To get to the free player, look for a small text
link that says REAL PLAYER BASIC near the bottom of the page.
What is Windows Media Player?
Windows Media Player is a multiformat media-viewing system. It also
supports a high-quality streaming format for MOUVIZ. CLICK
HERE to get the latest version of Windows Media Player.
Windows Media Player Help
Windows Media Player screen is green with pink,
wavy lines.
To fix this Media Player problem, try to disable YUV flipping. Here
are some step-by-step instructions:
1. Open a stream in the player.
2. Click "File" and choose "Properties".
3. Choose the "Advanced" tab.
4. Select "Video Renderer" from the list of filters in use and click
the "Change" button.
5. Select the "Direct Draw" tab.
6. Remove the checkmark next to "YUV Flipping".
7. Close and restart the player and that problem should be alleviated.
Windows Media Player Buffers in the middle of a
video and/or the video seems really choppy.
Change the Windows Media Player buffer for better performance.
The buffer is related to the amount of video you download before
it actually begins to play. Increasing the buffer may enhance streaming
performance, especially if you have a 56K modem. In the Windows
Media Player, right click on the video. Select "Properties". Choose
the "Advanced" tab. Highlight "Windows Media Source Filter". Click
the "Properties" button. Increase the "Buffer" to 30 seconds.
Select the correct bandwidth option for your connection:
To ensure that videos stream as smoothly as possible, be sure that
you have selected the correct bandwidth option for your connection.
Use the "Modify" button in the menu bar on any page to change your
bandwidth connection speed at any time.
Setting the Windows Media Player to function Behind
a Proxy or Firewall (not for people with modems or other kinds of
direct connections to the Internet).
Some schools and offices have firewalls or proxy servers which are
between your computer and the Internet. If this is your case, you
need to make sure that your player is set up to pass through the
firewall. In the Windows Media Player, right click on the video.
Select "Properties". Choose the "Advanced" tab. Highlight "Windows
Media Source Filter". Click on the "Properties" button. Click on
"Configure Proxy Settings," then enter the name (or IP address)
of your proxy.
Whenever I try to view a video, it tries to connect
to the server...then it says "Closed."
To find out more information on what the error is, right click in
the viewing window of your Windows Media player after it says "closed."
Select "Error Details" from the menu. This should give you more
information on what the problem is so you can find the correct help
topic here.
I downloaded the Windows Media player, but every
time I try to play a video it says, "The specified stream type is
not recognized."
Are you running Windows NT? We've determined that NT users who do
not have permission to install software will see the media-player
installation run and appear to work, but in reality the codecs don't
get updated. This causes problems. See your network administrator
for proper installation.
I received a "connection to the server failed,"
"could not connect to the server," or some other, similar message.
Chances are we are experiencing heavy Web traffic, which is tying
up our streaming server. Try to watch the video again later, and
it should be fine.
RealOne Player doesn't stop buffering.
If you receive the message "cannot buffer entire clip," you need
to lower the number of seconds your player is taking to buffer the
stream.
For Windows
Right click on the video image. Select "Edit Preferences". Under
the "General" tab, look for "Buffered Play". Choose "Buffered at
least..." Enter the number of seconds you want your player to buffer.
(Try 10 seconds.) Click OK.
For Mac: Hold down mouse button on video image. Select "Edit Preferences".
Look for "PerfectPLay/BufferedPLay". Choose "Buffered at Least..."
Enter the number of seconds you want your player to buffer. (Try
10 seconds.) Click OK.
System Requirements
What are the system requirements for Windows 9x,
NT users?
Minimum System Requirements
* 233MHz Intel Pentium II processor
* 64MB of RAM
* 56Kpbs modem
* 16-bit sound card and speakers
* 65,000-color video display card at 800x600 resolution
* Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0
with Service Pack 4 or later
* DirectX version 3.0 or later
* IE 5.0 or later
* Netscape 4.7 or later
Recommended System
* 300 MHz Intel Pentium III processor or greater
* 128MB of RAM
* DSL/ADSL/Cable Modem
* Full Duplex sound card and speakers
* 65,000-color video display card at 800x600 resolution
* Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0
with Service Pack 4 or later
* DirectX version 8.0 or later
* IE 5.0 or later, OR
* Netscape 4.7 or later
Players:
* Windows Media Player Version 7 or better
* Real Player 8 or RealOne
* QuickTime 5
What are the system requirements for Macintosh
users?
* 266 MHz PowerPC/G3/G4 processor processor or greater
* At least 64MB of RAM with Virtual Memory turned on
* Mac OS 8.5 or later
* 56Kpbs modem, or better
* Internet Explorer 5 or better, OR
* Netscape Navigator 4.7 or better
Players:
* RealOne Player 8 or better
* Windows Media 7.1 or better
* QuickTime 5
Web Browsers
Microsoft Internet Explorer 5.0 or above or other Web browsers that
support HTML 4.0 with javascript and cookies enabled.
MOUVIZ can be best viewed using Netscape 4.7 or above with javascript
and cookies enabled. You can download the current browser version
at the Netscape
site or the
Microsoft site.
If you are running a Linux-based browser, you will have some issues
regarding our site, especially as it relates to Flash and the Flash
plug-ins. Though Internet Explorer is our recommended browser, we
are always trying to find ways to expand the breadth of our browser
support.
Browser Configuration
Internet Explorer
Double click on the "My Computer" icon on the desktop.
Within the "My Computer" window, click "Tools" then "Folder Options".
Choose the "File Types" tab. Add a "New Helper" with the following
information in the appropriate fields.
* Description: RealMedia File
* Extension: .ra, .ram, .rm
* MIME Type: audio/x-pn-realaudio
Netscape (in order to enable your browser to accept streaming video,
you must configure your preferences correctly):
Netscape Navigator for Win95 or Macintosh, or Internet Explorer
for the Macintosh
Open your browser and choose the "Edit" menu.
Select "Preferences" and choose "Applications" or "Receiving Files".
Add a "New Helper" with the following information in the appropriate
fields.
* Description: RealMedia File
* Extension: .ra, .ram, .rm
* MIME Type: audio/x-pn-realaudio.
Make sure the files are handled by the RealOne Player application.
You must set another New file for the RealPlug-in. Change the "Description"
to "RealOne Player Plug-in"; the "Extension" to .rpm and "Mime Type"
to audio/x-pn-realaudio-plugin.
Other Help Resources
QuickTime Support: http://www.info.apple.com/support/quicktime
Troubleshooting: http://www.apple.com/quicktime/troubleshooting/
Firewalls http://www.apple.com/quicktime/resources/qt4/us/proxy/
Windows Media Player FAQ: http://www.windowsmedia.com
RealOne Player: Audio Playback Quality http://service.real.com/help/faq/rp7/rpp7back.html
RealOne Player: Video Playback Quality http://service.real.com/help/faq/rp7/rpp7back.html
ENJOY THE MOVIES!!!
